Refund policy

Return Policy:

Within 14 calendar days of purchase, consumers (individuals) have the right to return the purchased item, either online or physically, without stating a reason.

Note:

• This rule does not apply to legal entities/business subjects; businesses are not entitled to a 14-day return policy under the law.
• The return period begins when the item is handed over to the customer. Once this period expires, the right to return the product is forfeited.
• Customers must cover the cost of returning the goods.
• This provision applies only to sealed products that remain unopened. It does not apply to used or open-box items, nor to sealed products opened at the buyer’s personal request.
• Sealed products are documented and photographed prior to shipment or handover. If a sealed product is returned with any visible changes to the packaging, including but not limited to discoloration, blackening, scratches, dents, tears, or other damage, the return will not be accepted due to the risk of physical damage to the product or packaging after delivery.
• Opening sealed packaging does not affect warranty rights in cases of confirmed defects but may limit the right to return the product without cause, the company reserves the right to question its authenticity and may refund only a portion of the paid amount.
  
  

For further questions or clarification, please contact us at 558 30 30 12 or email us at info@techswap.ge.