Terms of Use for Techswap.ge:

Introduction:

TechSwap, accessible at techswap.ge, is a copyrighted platform owned and operated by the TechSwap administration. The use of any content, including images and information available on the website, is strictly prohibited without prior authorization from the owner. (Certain features may be subject to additional terms and conditions that will be published on the site.)


Listed Products:

TechSwap is an online marketplace that facilitates the buying, selling, and exchange of electronic devices. TechSwap does not manufacture or produce any of the products listed on the platform.

To list a product for sale on TechSwap, sellers must contact TechSwap directly via email or phone, after which the product may be published on the website with the agreed details.

Responsibility for product quality, condition, and manufacturing defects primarily lies with the seller and/or the manufacturer. However, in cases where a defective product is sold with a warranty explicitly listed or mentioned on TechSwap.ge, TechSwap acts as an intermediary and warranty service handler on behalf of the seller, according to the warranty terms listed on TechSwap.ge

For products sold without a warranty listed on TechSwap.ge, TechSwap is not responsible for refunds or replacements, and any claims must be resolved directly between the buyer and the seller.

Product quality and specifications are detailed in the description of each listed item.


TechSwap sellers reserve the right to cancel an order at their discretion. If payment has already been completed, the paid amount will be refunded immediately, subject to any holds or processing delays imposed by the bank or payment provider.

Registration & Account Usage:

To access the website’s features, users may register using their email addresses.By registering, users agree to provide accurate and complete information in the registration form and to keep their details updated.

Users are solely responsible for maintaining the security of their passwords and for all activities conducted through their accounts.

TechSwap does not modify, share, or utilize users' account information without consent.

When placing an order, users provide personal details necessary for order processing and delivery. Users are responsible for any losses or damages resulting from non-compliance with these terms.

TechSwap reserves the right to modify, suspend, or discontinue site functionalities without prior notice.

TechSwap is not liable for any modifications, interruptions, or discontinuation of the service, either to users or third parties.

For transaction purposes, users may be required to provide personal data, including name, address, date of birth, residence details, or payment information for verification by payment operators handling online transactions.

Marketing & Communications:

By using the website, users consent to receive electronic communications from TechSwap. These communications may include notifications, agreements, or other information required by regulations.

Users may also receive promotional emails such as newsletters, special offers, surveys, and updates. Subscription to these communications can be canceled at any time.

Fraud Prevention:

TechSwap reserves the right to conduct security checks to prevent fraud and misuse of services. The website administration or staff may review order details at any time.

In case of service disruption or fraudulent activity, the administration may block accounts, cancel orders, or terminate transactions (e.g., in cases of payments made with stolen credit cards).

TechSwap also reserves the right to request additional information from buyers to process payments securely.

Payment Policy:

Payments on TechSwap are processed in GEL (Georgian Lari) and include all taxes as required by Georgian law.

Users can complete transactions via prepayment (bank transfer) or cash on delivery.

Users must provide valid and accurate payment details to ensure smooth transactions.

When entering credit card or online wallet details, TechSwap guarantees data security. However, payment processing terms are determined by the payment operators, not TechSwap.

If a transaction is declined or cannot be completed, users should contact their payment provider.

Pre-Orders & Wishlist Features:

If a desired product is out of stock, users can:

  • Contact TechSwap via social media.
  • Reach out through the provided contact number.
  • Create a pre-order on website.


Delivery Service:

Orders are typically delivered within 1-4 business days if placed before 3:00 PM.

If an order cannot be fulfilled due to stock unavailability, TechSwap reserves the right to cancel the order and issue a refund or offer an exchange based on customer preference.

Courier services will document the product’s condition upon both dispatch and delivery. Customers are advised to inspect items upon receipt to avoid disputes.


Installation Fees:

  • Installation & inspection service: 0-100 GEL
    (For an accurate rate, please reach out to us before placing your order.)

General Information:

For any registration, transaction, product, or other issues, users can contact TechSwap via email or social media messenger. Queries and complaints are typically addressed within 16 hours.

TechSwap utilizes cookies to store user preferences and browsing history. This information is used to optimize user experience and improve website content.

Product Conditions & Categories:

  • New: Unopened, in original packaging.
  • Open Box: New and unused, but packaging has been opened for inspection.
  • A+ Grade: Like new, used a few times, no defects or signs of use (may come with or without original packaging).
  • A Grade: Like new, minimal signs of use (may come with or without original packaging).
  • B Grade: Used, shows signs of wear but is in perfect working condition (may come with or without original packaging).
  • C Grade: Used, visible signs of wear or defects, but fully functional (may come with or without original packaging).

By using TechSwap.ge, placing an order, or submitting a listing, users acknowledge that they have read, understood, and agreed to these terms and conditions.

Warranty Information:

Products sold by sellers on TechSwap typically include a minimum 90-day warranty. However, depending on the product and the seller, some items may be offered with a shorter or longer warranty period.

The exact warranty terms for each product are clearly listed in the product description on TechSwap.ge or communicated to the customer prior to completing the purchase. Customers are strongly advised to review and confirm the warranty details before finalizing any transaction.

In some cases, certain products may be sold without any warranty, which will always be disclosed in advance. Additionally, for select products, the price may be adjusted upward or downward if a customer requests a longer warranty period or chooses to purchase the product without a warranty. This option is not available for all products and depends on the seller and product category.

In accordance with Georgian law, customers have the right to request free repairs, a replacement, a price reduction, or contract termination within the warranty period from the date of purchase if the product is found to be defective.
By completing the purchase, the customer confirms acceptance of the warranty period specified for the product, including cases where the warranty is shorter than 90 days or not provided at all.

If you encounter any issues, please contact our customer support team at 558 30 30 12 or info@techswap.ge, providing a PDF copy of your purchase confirmation.

Warranty Conditions:

If a purchased product develops a technical issue within its stated warranty period, the issue will be handled according to the conditions below.

Primary Resolution – Repair:

If a technical issue occurs during the warranty period, the product will be repaired first, free of charge, provided the defect is caused by the product itself and not by customer actions listed under the “Warranty Does Not Cover” section.


Replacement Eligibility:
If the product cannot be repaired, or if repair is not technically feasible is up to 40 business days, the product will be replaced with:

  • The same product in like-new/used condition (if available)
  • A full refund of the purchase amount (if replacement not available)

Alternative Solutions:
If neither repair nor a direct replacement is possible due to stock or technical limitations, the customer will be offered:

  • A comparable or look-alike product, with either a partial refund or a full refund, depending on the situation.


Exclusions:
Repair, replacement, or refund will not be provided if the issue resulted from misuse, physical damage, liquid damage, unauthorized modifications, or other conditions listed under the “Warranty Does Not Cover” section.


Warranty Policy for Trade-In Transactions:

If you purchased a warranty-covered product through Trade-In service (by exchanging your item and receiving seller's — with or without an additional payment from either side), and you experience issues with the product during the warranty period, TechSwap will provide support based on the following:

  • If you received a brand-new product:
    The standard warranty policy applies.

  • If you received a second-hand product:
    The standard warranty policy for used items will apply.

Important Notes Regarding Trade-In Transactions:
  • The value of your traded-in item will be determined and communicated at the time of the transaction.
  • This value will be documented in the warranty agreement.
  • In case of a refund, you will be eligible to receive the total amount equivalent to:
    - The trade-in value of your item (as assessed by seller), plus any extra amount you paid, or minus any amount seller paid to you as part of the trade.


Please note that by completing a Trade-In transaction, the customer waives any claim to the original traded-in item. Once completed, we cannot reverse the process or return your original item from seller.

General Warranty Policy:

Warranty service is limited to repairing the item free of additional charges. If the product cannot be repaired, we will replace it with the same or a similar model that meets or exceeds its functionality. (The replacement model may be refurbished but will be in perfect working condition, the warranty period shall be suspended for the duration of diagnostics and repair and extended accordingly upon return of the product to the customer.

In case of a warranty claim, TechSwap will notify the seller and may facilitate the repair process on the seller’s behalf, including coordinating diagnostics and repair services. Witihn 40 business, the repair period begins from the date the product is officially received by TechSwap or the authorized service center, not from the date the issue is reported.

TechSwap may, at its discretion, perform diagnostics or repairs as a service provider acting on behalf of the seller, based on internal agreements with the seller.


Final determination of whether a defect is covered by warranty is made based on diagnostics performed by TechSwap or its authorized service partners.


The seller remains fully responsible for fulfilling warranty obligations, including repair, replacement, or refund.

Any warranty service performed by TechSwap does not transfer seller liability to TechSwap.

TechSwap acts solely as a marketplace and intermediary. Warranty obligations remain the responsibility of the seller. TechSwap may assist in processing warranty claims, notifying the seller, and facilitating diagnostics or repair services on the seller’s behalf, without assuming seller liability.

TechSwap reserves the right to refuse to process a warranty claim in cases of repeated abuse, false claims, or intentional damage. In such cases, the seller retains the right to independently assess and decide on warranty obligations in accordance with applicable law.


In cases of repeated abuse, false claims, or intentional damage, TechSwap may limit access to warranty processing and platform services.

Photo, video, and diagnostic reports prepared by TechSwap or authorized service partners may be used as evidence in warranty assessments.

TechSwap is not responsible for delays or inability to fulfill warranty obligations caused by force majeure events, including but not limited to natural disasters, war, government restrictions, supplier shortages, or logistics disruptions.

In the case of combined purchases (e.g., a computer with peripherals or other devices), only the defective item will be repaired or replaced, not the entire order.

Transportation to and from our address is at the customer's expense.

Manufacturer Warranty:

In addition to the seller-provided warranty, certain products may also be covered by an official manufacturer’s warranty. Where applicable, the seller may provide a minimum seller warranty (e.g., 90 days) together with an active manufacturer warranty, which is valid based on the product’s serial number and the original purchase invoice or warranty documentation.

Manufacturer warranty terms, duration, and coverage are determined solely by the manufacturer. Claims under the manufacturer’s warranty may require direct contact with the authorized manufacturer service center and submission of the relevant serial number and invoice.

The availability of a manufacturer warranty does not extend or modify the seller’s warranty unless explicitly stated in the product description.

TechSwap acts only as an intermediary in such cases and does not assume responsibility for the manufacturer’s warranty obligations.

Warranty Does Not Cover:

  • Expired warranty periods.
  • Missing Techswap or factory warranty certificates (if applicable).
  • Damage caused by improper installation or reinstallation of the operating system.
  • Physical damage, including scratches, cracks, breaks, crushing, melting, burning, or deformation. This includes liquid damage, even if the product is marketed as water-resistant.
  • Altered, removed, or damaged factory serial numbers preventing identification.
  • Damage caused by non-standard power voltage (e.g., home power supply issues or surge protector failure).
  • Equipment not serviced or repaired by Techswap specialists.
  • Damage resulting from unqualified or negligent use.
  • More than two dead pixel on monitors, laptops, cameras, or phone screens.


Post-Warranty Service – For “Loyal” Status Products:

For products marked with “Loyal” status, we offer an additional 0.5 to 3 years of repair service after the warranty expires, at cost price only.

- This means you will only pay for the spare parts, while the labor and service are provided completely free of charge.

“Beyond Warranty Worries – We’ve Got You Covered.”

Note:

  • This service does not apply to physical damages caused by customer (e.g., broken, drowned, or misused products)

  • If the product fails due to reasons outside of the warranty conditions, the post-warranty service may not be fully applicable.

  • However, we will always strive to provide the best possible repair offer at a special discounted price.

Return Policy:

Within 14 calendar days of purchase, consumers (individuals) have the right to return the purchased item, either online or physically, without stating a reason.

Note:

  • This rule does not apply to legal entities/business subjects; businesses are not entitled to a 14-day return policy under the law.
  • The return period begins when the item is handed over to the customer. Once this period expires, the right to return the product is forfeited.
  • Customers must cover the cost of returning the goods.
  • This provision applies only to sealed products that remain unopened. It does not apply to used or open-box items, nor to sealed products opened at the buyer’s personal request.
  • Sealed products are documented and photographed prior to shipment or handover. If a sealed product is returned with any visible changes to the packaging, including but not limited to discoloration, blackening, scratches, dents, tears, or other damage, the return will not be accepted due to the risk of physical damage to the product or packaging after delivery.
  • Opening sealed packaging does not affect warranty rights in cases of confirmed defects but may limit the right to return the product without cause, the company reserves the right to question its authenticity and may refund only a portion of the paid amount.

For further questions or clarification, please contact us at 558 30 30 12 or email us at info@techswap.ge.