Terms of Use for Techswap.ge:

Introduction:

TechSwap, accessible at techswap.ge, is a copyrighted platform owned and operated by the TechSwap administration. The use of any content, including images and information available on the website, is strictly prohibited without prior authorization from the owner. (Certain features may be subject to additional terms and conditions that will be published on the site.)

Products:

TechSwap is an online marketplace for the quick buying, selling, and exchanging of electronic devices. Users can list their products for sale or purchase items available on the website.

TechSwap does not manufacture or produce any of the items listed in its online store. The responsibility for any product defects or poor-quality materials lies with the manufacturer. However, in case of receiving a defective product, TechSwap will offer either a replacement or a full refund.

Product quality and specifications are detailed in the description of each listed item.

Registration & Account Usage:

To access the website’s features, users may register using their email addresses.

By registering, users agree to provide accurate and complete information in the registration form and to keep their details updated.

Users are solely responsible for maintaining the security of their passwords and for all activities conducted through their accounts.

TechSwap does not modify, share, or utilize users' account information without consent.

When placing an order, users provide personal details necessary for order processing and delivery. Users are responsible for any losses or damages resulting from non-compliance with these terms.

TechSwap reserves the right to modify, suspend, or discontinue site functionalities without prior notice.

TechSwap is not liable for any modifications, interruptions, or discontinuation of the service, either to users or third parties.

For transaction purposes, users may be required to provide personal data, including name, address, date of birth, residence details, or payment information for verification by payment operators handling online transactions.

Marketing & Communications:

By using the website, users consent to receive electronic communications from TechSwap. These communications may include notifications, agreements, or other information required by regulations.

Users may also receive promotional emails such as newsletters, special offers, surveys, and updates. Subscription to these communications can be canceled at any time.

Fraud Prevention:

TechSwap reserves the right to conduct security checks to prevent fraud and misuse of services. The website administration or staff may review order details at any time.

In case of service disruption or fraudulent activity, the administration may block accounts, cancel orders, or terminate transactions (e.g., in cases of payments made with stolen credit cards).

TechSwap also reserves the right to request additional information from buyers to process payments securely.

Payment Policy:

Payments on TechSwap are processed in GEL (Georgian Lari) and include all taxes as required by Georgian law.

Users can complete transactions via prepayment (bank transfer) or cash on delivery.

Users must provide valid and accurate payment details to ensure smooth transactions.

When entering credit card or online wallet details, TechSwap guarantees data security. However, payment processing terms are determined by the payment operators, not TechSwap.

If a transaction is declined or cannot be completed, users should contact their payment provider.

Pre-Orders & Wishlist Features:

If a desired product is out of stock, users can:

Contact TechSwap via social media.
Reach out through the provided contact number.
Create a pre-order on website.

Delivery Service:

Orders are typically delivered within 1-4 business days if placed before 3:00 PM.

If an order cannot be fulfilled due to stock unavailability, TechSwap reserves the right to cancel the order and issue a refund or offer an exchange based on customer preference.

Courier services will document the product’s condition upon both dispatch and delivery. Customers are advised to inspect items upon receipt to avoid disputes.

Installation Fees:

Installation & inspection service: 0-50 GEL
(For an accurate rate, please reach out to us before placing your order.)

General Information:

For any registration, transaction, product, or other issues, users can contact TechSwap via email or social media messenger. Queries and complaints are typically addressed within 16 hours.

TechSwap utilizes cookies to store user preferences and browsing history. This information is used to optimize user experience and improve website content.

Product Conditions & Categories:

New: Unopened, in original packaging.
Open Box: New and unused, but packaging has been opened for inspection.
A+ Grade: Like new, used a few times, no defects or signs of use (may come with or without original packaging).
A Grade: Like new, minimal signs of use (may come with or without original packaging).
B Grade: Used, shows signs of wear but is in perfect working condition (may come with or without original packaging).
C Grade: Used, visible signs of wear or defects, but fully functional (may come with or without original packaging).

By using TechSwap.ge, placing an order, or submitting a listing, users acknowledge that they have read, understood, and agreed to these terms and conditions.

Warranty Information:

Thank you for choosing Techswap.ge. We take pride in the quality and reliability of our electronics.

All our products come with a warranty, the duration of which depends on the product category. Detailed warranty information for each product is available on its respective product page.

We offer a standard 90-day warranty; HOWEVER, customers should be aware that certain products may have longer or shorter warranty periods. It is essential to review the warranty details on the product page before making a purchase.

In accordance with Georgian law, customers have the right to request free repairs, a replacement, a price reduction, or contract termination within the warranty period from the date of purchase if the product is found to be defective.

Additionally, Techswap may offer an extended warranty for an additional charge.

If you encounter any issues, please contact our customer support team at 558 30 30 12 or info@techswap.ge, providing a PDF copy of your purchase confirmation.

Warranty Conditions for New Products:

7-Day Replacement Guarantee:

If a purchased product develops a technical issue within 7 days of purchase, we will replace it with a brand-new, same-model product.

This replacement happens only if the product caused the problem by itself. If the issue occurred due to customer actions listed under the "Warranty Does Not Cover" section, the replacement or repair will not be provided.

After 7 Days:

If a technical issue arises, the product will be repaired free of charge.
If the product cannot be repaired within 40 business days, it will be replaced with a new one.
If new stock is unavailable, the customer will be offered:

- A similar product in like-new condition.
- A look-alike product, along with either a partial refund or a full refund, depending on the situation.

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Warranty Conditions for Second-Hand Products:

Second-hand products are covered for repair only, at any time within the warranty period.
If the product cannot be repaired, we will offer:
- A replacement product with the same specifications;
- A full refund of the purchase amount.

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Warranty Policy for Trade-In Transactions:

If you purchased a warranty-covered product through our Trade-In service (by exchanging your item and receiving ours — with or without an additional payment from either side), and you experience issues with the product during the warranty period, TechSwap will provide support based on the following:

If you received a brand-new product:
The standard warranty policy applies (7-day replacement or post-7-day repair/replacement policy).

If you received a second-hand product:
The standard warranty policy for used items will apply.

Important Notes Regarding Trade-In Transactions:

The value of your traded-in item will be determined and communicated at the time of the transaction.
This value will be documented in the warranty agreement.
In case of a refund, you will be eligible to receive the total amount equivalent to:
- The trade-in value of your item (as assessed by us), plus any extra amount you paid, or minus any amount we paid to you as part of the trade.

Please note that Trade-In transactions are final. Once completed, we cannot reverse the process or return your original item.

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General Warranty Policy:

Warranty service is limited to repairing the item free of additional charges. If the product cannot be repaired, we will replace it with the same or a similar model that meets or exceeds its functionality. (The replacement model may be refurbished but will be in perfect working condition, and the warranty period will be extended.)

Techswap.ge is obligated to repair defective equipment within 40 business days from the moment of submission, according to the terms specified in the warranty file. If repair is not possible within this period, the product will be replaced.

In the case of combined purchases (e.g., a computer with peripherals or other devices), only the defective item will be repaired or replaced, not the entire order.

Transportation to and from our address is at the customer's expense.

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Warranty Does Not Cover:

Expired warranty periods.
Missing Techswap or factory warranty certificates (if applicable).
Damage caused by improper installation or reinstallation of the operating system.
Physical damage, including scratches, cracks, breaks, crushing, melting, burning, or deformation. This includes liquid damage, even if the product is marketed as water-resistant.
Altered, removed, or damaged factory serial numbers preventing identification.
Damage caused by non-standard power voltage (e.g., home power supply issues or surge protector failure).
Equipment not serviced or repaired by Techswap specialists.
Damage resulting from unqualified or negligent use.
More than one dead pixel on monitors, laptops, cameras, or phone screens.

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Post-Warranty Service – For “Loyal” Status Products:

For products marked with “Loyal” status, we offer an additional 1 to 3 years of repair service after the warranty expires, at cost price only.

- This means you will only pay for the spare parts, while the labor and service are provided completely free of charge.

“Beyond Warranty Worries – We’ve Got You Covered.”

Note:

This service does not apply to physical damages caused by customer (e.g., broken, drowned, or misused products)

If the product fails due to reasons outside of the warranty conditions, the post-warranty service may not be fully applicable.

However, we will always strive to provide the best possible repair offer at a special discounted price.

Return Policy:

Within 14 calendar days of purchase, consumers (individuals) have the right to return the purchased item, either online or physically, without stating a reason.

Note:

This rule does not apply to legal entities/business subjects; businesses are not entitled to a 14-day return policy under the law.
The return period begins when the item is handed over to the customer. Once this period expires, the right to return the product is forfeited.
Customers must cover the cost of returning the goods.
Used products cannot be returned unless the company can restore them to resale condition at its own expense.
Once the sealed packaging of the product is opened and the product is used, the return condition automatically becomes void.
If there is any alteration to the product or its accompanying parts (beyond standard unboxing), the company reserves the right to question its authenticity and may refund only a portion of the paid amount, depending on the product's condition.

For further questions or clarification, please contact us at 558 30 30 12 or email us at info@techswap.ge.