Thank you for choosing Techswap.ge. We take pride in the quality and reliability of our electronics. All our products come with a warranty for a specific period (the duration depends on the product category. Detailed warranty information is available on the product's page).

If you encounter any issues, please contact our customer support team at 558 30 30 12 or info@techswap.ge, providing a PDF copy of your purchase confirmation.

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Warranty Conditions for New Products:

7-Day Replacement Guarantee:

• If a purchased product develops a technical issue within 7 days of purchase, we will replace it with a brand-new, same-model product.
  

After 7 Days:

• If a technical issue arises, the product will be repaired free of charge.
• If the product cannot be repaired, it will be replaced with a new one.
  
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Warranty Conditions for Second-Hand Products:

• Second-hand products are covered for repair only, at any time within the warranty period.
  
  
• If the product cannot be repaired, we will offer:
  - A replacement product with the same specifications;
  - A full refund of the purchase amount.
  
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General Warranty Policy:

Warranty service is limited to repairing the item free of additional charges. If the product cannot be repaired, we will replace it with the same or a similar model that meets or exceeds its functionality. (The replacement model may be refurbished but will be in perfect working condition, and the warranty period will be extended.)

Techswap.ge is obligated to repair defective equipment within 40 business days from the moment of submission, according to the terms specified in the warranty file. If repair is not possible within this period, the product will be replaced.

In the case of combined purchases (e.g., a computer with peripherals or other devices), only the defective item will be repaired or replaced, not the entire order.

Transportation to and from our address is at the customer's expense.

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Warranty Does Not Cover:

• Expired warranty periods.
• Missing Techswap or factory warranty certificates (if applicable).
• Damage caused by improper installation or reinstallation of the operating system.
• Physical damage, including scratches, cracks, breaks, crushing, melting, burning, or deformation. This includes liquid damage, even if the product is marketed as water-resistant.
• Altered, removed, or damaged factory serial numbers preventing identification.
• Damage caused by non-standard power voltage (e.g., home power supply issues or surge protector failure).
• Equipment not serviced or repaired by Techswap specialists.
• Damage resulting from unqualified or negligent use.
• More than one dead pixel on monitors, laptops, cameras, or phone screens.
  
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Return Policy:

Within 14 calendar days of purchase, consumers (individuals) have the right to return the purchased item, either online or physically, without stating a reason.

Note:

• This rule does not apply to legal entities/business subjects; businesses are not entitled to a 14-day return policy under the law.
• The return period begins when the item is handed over to the customer. Once this period expires, the right to return the product is forfeited.
• Customers must cover the cost of returning the goods.
• Used products cannot be returned unless the company can restore them to resale condition at its own expense.
• Once the sealed packaging of the product is opened and the product is used, the return condition automatically becomes void.
• If there is any alteration to the product or its accompanying parts (beyond standard unboxing), the company reserves the right to question its authenticity and may refund only a portion of the paid amount, depending on the product's condition.

For further questions or clarification, please contact us at 558 30 30 12 or email us at info@techswap.ge.