Warranty

Warranty Information:

Thank you for choosing Techswap.ge. We take pride in the quality and reliability of our electronics.

All our products come with a warranty, the duration of which depends on the product category. Detailed warranty information for each product is available on its respective product page.

We offer a standard 90-day warranty; HOWEVER, customers should be aware that certain products may have longer or shorter warranty periods. It is essential to review the warranty details on the product page before making a purchase.

In accordance with Georgian law, customers have the right to request free repairs, a replacement, a price reduction, or contract termination within the warranty period from the date of purchase if the product is found to be defective.

Additionally, Techswap may offer an extended warranty for an additional charge.

If you encounter any issues, please contact our customer support team at 558 30 30 12 or info@techswap.ge, providing a PDF copy of your purchase confirmation.

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Warranty Conditions for New Products:

7-Day Replacement Guarantee:

If a purchased product develops a technical issue within 7 days of purchase, we will replace it with a brand-new, same-model product.

This replacement happens only if the product caused the problem by itself. If the issue occurred due to customer actions listed under the "Warranty Does Not Cover" section, the replacement or repair will not be provided.

After 7 Days:

If a technical issue arises, the product will be repaired free of charge.
If the product cannot be repaired within 40 business days, it will be replaced with a new one.
If new stock is unavailable, the customer will be offered:

- A similar product in like-new condition.
- A look-alike product, along with either a partial refund or a full refund, depending on the situation.

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Warranty Conditions for Second-Hand Products:

Second-hand products are covered for repair only, at any time within the warranty period.
If the product cannot be repaired, we will offer:
- A replacement product with the same specifications;
- A full refund of the purchase amount.

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Warranty Policy for Trade-In Transactions:

If you purchased a warranty-covered product through our Trade-In service (by exchanging your item and receiving ours — with or without an additional payment from either side), and you experience issues with the product during the warranty period, TechSwap will provide support based on the following:

If you received a brand-new product:
The standard warranty policy applies (7-day replacement or post-7-day repair/replacement policy).

If you received a second-hand product:
The standard warranty policy for used items will apply.

Important Notes Regarding Trade-In Transactions:

The value of your traded-in item will be determined and communicated at the time of the transaction.
This value will be documented in the warranty agreement.
In case of a refund, you will be eligible to receive the total amount equivalent to:
- The trade-in value of your item (as assessed by us), plus any extra amount you paid, or minus any amount we paid to you as part of the trade.

Please note that Trade-In transactions are final. Once completed, we cannot reverse the process or return your original item.

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General Warranty Policy:

Warranty service is limited to repairing the item free of additional charges. If the product cannot be repaired, we will replace it with the same or a similar model that meets or exceeds its functionality. (The replacement model may be refurbished but will be in perfect working condition, and the warranty period will be extended.)

Techswap.ge is obligated to repair defective equipment within 40 business days from the moment of submission, according to the terms specified in the warranty file. If repair is not possible within this period, the product will be replaced.

In the case of combined purchases (e.g., a computer with peripherals or other devices), only the defective item will be repaired or replaced, not the entire order.

Transportation to and from our address is at the customer's expense.

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Warranty Does Not Cover:

Expired warranty periods.
Missing Techswap or factory warranty certificates (if applicable).
Damage caused by improper installation or reinstallation of the operating system.
Physical damage, including scratches, cracks, breaks, crushing, melting, burning, or deformation. This includes liquid damage, even if the product is marketed as water-resistant.
Altered, removed, or damaged factory serial numbers preventing identification.
Damage caused by non-standard power voltage (e.g., home power supply issues or surge protector failure).
Equipment not serviced or repaired by Techswap specialists.
Damage resulting from unqualified or negligent use.
More than one dead pixel on monitors, laptops, cameras, or phone screens.

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Post-Warranty Service – For “Loyal” Status Products:

For products marked with “Loyal” status, we offer an additional 1 to 3 years of repair service after the warranty expires, at cost price only.

- This means you will only pay for the spare parts, while the labor and service are provided completely free of charge.

“Beyond Warranty Worries – We’ve Got You Covered.”

Note:

This service does not apply to physical damages caused by customer (e.g., broken, drowned, or misused products)

If the product fails due to reasons outside of the warranty conditions, the post-warranty service may not be fully applicable.

However, we will always strive to provide the best possible repair offer at a special discounted price.

Return Policy:

Within 14 calendar days of purchase, consumers (individuals) have the right to return the purchased item, either online or physically, without stating a reason.